Refund policy

Bsreteam

At Bsreteam, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below:

1. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and with all original packaging and tags.
• Certain items, such as personalized or clearance products, may not be eligible for returns.

2. How to Initiate a Return

• Contact our customer service team at info@bsreteam.com or call +1 613-457-5071.
• Provide your order number and reason for the return.
• Our team will guide you through the return process and provide a return authorization if eligible.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 1–3 business days.
• Shipping costs are non-refundable, except for defective or incorrect items.

5. Exchanges

• If you wish to exchange an item for the same product in a different size or color, please contact our support team.
• Exchanges are subject to availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@bsreteam.com.
• Include a description and photos of the issue. We will provide a full refund or replacement as appropriate.

7. Contact Us
For any questions regarding returns or refunds, please contact us:

• Email: info@bsreteam.com
• Phone: +1 613-457-5071
• Address: 5665 Rue Paul-Sauvé, Saint-Léonard, QC H1P 1L2, Canada

We are committed to making your shopping experience with Bsreteam safe, fair, and satisfactory.